OUR RETURNS + EXCHANGE POLICY:
If you change your mind about your purchase and would like to either return or exchange it, please let us know at firstname.lastname@example.org.
We request that items are returned to us with 14 days of the order being placed in an unused and resalable condition including all original packaging. We recommend using a tracked and insured delivery service as we are unable to refund items damaged or lost in the return delivery.
Once your returned goods has been received and checked, we will refund the value of the goods using the same method of payment.
Please note, the cost of delivery cannot be refunded unless we deem the goods to have been faulty before we sent them to you.
Unfortunately we are unable to offer returns on personalised items.
Please allow 5 working days for the return to show in your bank account.